Frequently Asked Questions
Everything you need to know about furnishing your home with The Brick.
What are your delivery options for large furniture?
We offer several delivery tiers, including standard doorstep drop-off and our White Glove delivery service, which includes full assembly and packaging removal in the room of your choice.
What is your return policy on mattresses?
We offer a 90-day sleep guarantee. If you are not satisfied with your mattress, you can exchange it for another model of equal or greater value, provided a mattress protector was used.
Do you offer financing for large purchases?
Yes, we provide flexible financing options through our store credit card, including 'buy now, pay later' plans and monthly installment programs subject to credit approval.
How can I track my order status?
Once your order is processed, you will receive a confirmation email with a tracking number. You can also view real-time updates by logging into your account and visiting the 'My Orders' section.
Are your products covered by a warranty?
All products come with a standard one-year manufacturer's warranty. Additionally, we offer extended protection plans that cover accidental damage, stains, and structural issues for up to five years.
Can I pick up my order in-store?
Yes, free in-store pickup is available at most of our warehouse locations. Simply select the 'In-Store Pickup' option at checkout and wait for your 'Ready for Pickup' notification.